Are you a MoPub publisher or demand-side partner? In this post, learn about our newest solution for troubleshooting issues and getting support on the MoPub platform.
Whether you're new to the MoPub platform, or have prior experience, chances are that at some point you may have questions about how to use our platform or about the latest developments. To better meet the needs of our publishers and demand-side platform (DSP) partners, we developed a new support portal. Today, we’re thrilled to announce the launch of our new Support Center. It’s an extension of our developer help site, enabling you to easily find answers to common questions and to escalate issues directly.
Our primary goal was to design the portal in a way to make it quicker for our clients to get answers. To achieve that, we curated over 150 articles based on commonly asked questions, and categorized them so that you can search through them efficiently. Now it’s easier than ever before to find what you need. Let’s take a look at how to navigate the new Support Center.
We expect this portal will help us to serve you better and get you answers more efficiently. Whether you’re an existing publisher or DSP using MoPub, or are interested about the platform, check out the new Support Center to learn how to maximize your use of MoPub.
Have feedback? We’d love to hear from you: use the "Other/Feedback" form in the Support Center so that we can continue to improve the portal.
About the author: H. Mert Kahraman, Solutions Engineer, EMEA
Mert joined Twitter in 2019 as the Solutions Engineer in the EMEA region. He specializes in MoPub SDK and Network Adapters, and operates mostly in the mobile gaming within the Unity ecosystem. Prior to this he was working as a mobile front end engineer in various startups ranging from fintech to ecommerce in New York and in Istanbul. You can connect with Mert on Twitter @mertkahraman42.